** IT Service Desk Analyst L2 and L3 **
** Job Location :: Abu Dhabi **
** Client is looking for only locally and immediate available resources in UAE **
** Please inbox relevant and interested profiles to the above Email id **
** JD::
Total 5 Years of experience.
Acting as a first point of contact for users and customers.
Identifying and diagnosing issues and problems.
Categorizing and recording queries
Providing solutions to issues.
Advising users on the appropriate course of action.
Monitoring issues from start to resolution.
Escalating unresolved problems to a higher level of support, if needed.
Logging issues and resolutions, tracking trends, and sharing insights with developers and product leaders.
Good communication in verbal and written communication
ITIL Foundation certification and familiarity with IT service management best practices.
Prior experience in a customer service or technical support role, demonstrating exceptional communication and problem-solving skills.
Proficiency in using BMC ITSM to log, track, and resolve user incidents and service requests.
Willing to work in shifts
2 – 4 years of experience in IT Service Desk **

Job Location:

Abu Dhabi, United Arab Emirates

Address:

Company Industry:

Consulting

Company Type:

Direct Employer

Employment Status:

Full Time Jobs

Experience Required:

3 - 5 years

Minimum Qualification Required:

Bachelor's degree

Monthly Salary Range:

Unspecified

Job Ref.:

JB19106

Job Role:

IT Service Desk Analyst L2 and L3

• ITservice
• Help Desk